Shipping & Delivery

The customer shall be wholly responsible for ensuring that the purchased items can fit in the room or location of choice and can be delivered through all internal and external entry points by verifying building access, lift access and all doorway measurements. External access from the loading bay or car park to the delivery area must be clear and accessible with no blockage, and the internal area where the furniture will be placed must also be clear and accessible for placement of furniture. In the event that accessibility causes a delivery to be unsuccessful, no refunds or exchange will be allowed.

Should the delivery be unsuccessful for any reason, the delivery will be rescheduled to the next delivery slot subject to availability. This is to avoid causing delays or disruptions to subsequent deliveries planned for the day.

Plank reserves the right to change the delivery date due to any unforeseen circumstances. Plank will act within our means to notify you at the soonest of any possible delays or difficulties. Plank will not be liable for any inconvenience, loss, damages, charges or expenses that may arise from any delays, postponements, incomplete or unfulfilled deliveries.

All deliveries are planned at the discretion of our logistics provider and as such, we regret that we will not be able to accommodate all timing requests. However, property restrictions made known immediately, when possible, and will be taken into consideration when delivery time slots are planned.

Self Collection is available at our warehouse located at TimMac @ Kranji, 30 Kranji Loop, Block A #02-03, Singapore 739570. Do inform our sales personnel should you wish to self collect and they will make the necessary arrangements.

Delivery timing on an actual day can occasionally be affected due to traffic conditions and unfavorable weather, etc. These are unfortunate but beyond our control. In such cases, the delivery team will make the best effort to notify the customer of any possible delays.

However, we will not be liable for such delays. We kindly ask for your understanding in the matter.